Better Policies Better Lives TM
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This Story of Change describes how establishing a Memorandum of Understanding (MoU) between communities and health service providers in Lombok Barat in 2006 has helped to re-establish trust between citizens and providers.
Facilitated by the Health Office in the regency of Lombok Barat and a network of local civil society organisations called JMS, the discussion and sharing that has occurred have contributed to improvements in the quality of services provided by the health centres, accountability of health centre staff and inform the decisions taken by both the centres and district health agencies. The story describes how these improvements came about.
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